Guide to Genie+ at Disney World & Lightning Lane FAQ
This guide to Genie+ and Lightning Lanes at Walt Disney World explains paid FastPass, with answers frequently asked questions about ride reservations, line-skipping, and itinerary tools for Magic Kingdom, Epcot, Animal Kingdom, and Hollywood Studios. Plus, tips & tricks, how to use the 120 minute rule to strategically stack and save time! (Updated December 16, 2022.)
Since the Genie system launched last fall, we’ve been in the parks extensively testing it out and sharing results in our posts about Genie+ and Lightning Lanes. Lots of good reads in there for anyone who wants to know how Genie works in practice, problems we have using ride reservations, and more. Those posts also include Genie+ news and changes, which happens more often than you might think!
Unsurprisingly, there have still been a lot of questions–even from seasoned Walt Disney World veterans. The bad news is that the Genie system is convoluted and confusing with a lot of moving parts and separate features. It’s also a substantial departure from its free predecessor at Walt Disney World, and is based more on MaxPass at Disneyland. The good news is that most of these changes have been positive, and Genie+ is now better and easier to use as of December 2022. This FAQ and Guide to Genie+ will answer the most common reader questions and concerns, making you a ‘power user’ of Genie+ in the process!
Before you get carried away with the prospect of being a Genie+ power user, let’s start with a few words of caution. First, you do not need to buy Genie+ or use Lightning Lanes to have a fun and productive day at Walt Disney World. To the contrary, this feature in the My Disney Experience app can be frustrating due to its unfriendly user interface, propensity for glitches, and the fact that it’ll increase your screen time.
To that end, check out Best Time-Saving Strategies for Walt Disney World, which is the result of extensive ‘testing’ to determine the best and worst ways to beat the crowds as of Christmas 2022. Genie+ is only the clear winner at Magic Kingdom. In the other 3 parks, there are superior strategies for saving time waiting in line. Even Disney’s Hollywood Studios, which has a lot of popular rides with long lines, has better ways to beat the crowds. Anyway, we strongly recommend checking out that comparison and building your itineraries accordingly.
Second, the last several months have been busy at Walt Disney World and that’s only going to get worse closer to Christmas. The more people who buy the Genie+ service, the less useful it is. On some days and in some parks, you might only score a couple of worthwhile ride reservations–making it not worth the money or frustrations. This will be an issue until 2023.
With that out of the way, here’s a rundown of everything you need to know about Genie+ and Lightning Lanes at Walt Disney World as of mid-December 2022. This will help you master Genie+ and leverage it to score more ride reservations than the average guest!
What happened to the free FastPass+ system?
FastPass+ has been permanently retired at Walt Disney World. Genie+ is the permanent replacement, and is very different.
What are Lightning Lanes, the paid Genie+ service, free Genie feature, and a la carte attraction selections or Individual Lightning Lanes (ILLs)?
This FAQ assumes you’re already familiar with the differences between the various components of the new Genie system. For a full breakdown and foundational knowledge, see Lighting Lanes v. Genie+ at Walt Disney World.
What is the free Genie service in the My Disney Experience app?
The free Disney Genie service in the My Disney Experience app will “maximize your park time” via a personalized itinerary feature that will “quickly and seamlessly map out an entire day.”
You can read our Review of Walt Disney World’s Free Genie Itinerary Creator for more info on why this is such a letdown and pointless feature. Accordingly, we won’t be wasting any additional time covering it here.
What is the main or most important element of the new system?
In our view, Genie+ is more significant than Individual Lightning Lanes. We mostly recommend planning around the latter–doing those rides at rope drop or late in the evening so you don’t have to pay extra per-ride.
Can Genie+ selections be made 60 days in advance like FastPass+?
No. Genie+ is a same-day ride reservation system and selections can be made starting at 7 am for everyone, regardless of whether you’re on-site, off-site, Annual Passholder, DVC, etc.
The inability to pre-book any ride reservations has been one of the most common complaints we’ve heard from readers. However, this is coming from veteran vacation planners. First timers likely do not share the same sentiment. To the contrary, too much planning is a common complaint from Walt Disney World newbies.
What is the cost of Genie+ at Walt Disney World?
You might see outdated resources indicating that Genie+ costs $15 per day plus tax. That changed within the last few months–Walt Disney World switched to date-based pricing for the Genie+ service. This means that on days when demand is projected to be higher at Walt Disney World, Genie+ will cost more.
Genie+ pricing will work very similarly to the date-based ticket system, minus the pre-published calendar with prices for each month–you won’t know how much Genie+ costs until logging into My Disney Experience the day of your visit. With that said, we’d expect the cost of Genie+ to more or less be tethered to tickets, so it should be relatively easy to surmise based on the 1-day ticket calendar.
Since the change, Genie+ prices have ranged from $16 to $31 after tax. The higher end of the spectrum occurred the week of Thanksgiving, and our expectation is that the weeks leading up to Christmas and New Year’s Eve will have similar pricing. The same is likely true of Presidents’ Day 2023. Non-holiday weekdays have been less expensive ($16-$19) and non-holiday weekends have ranged from $20 to $24 on average. Expect those to be the baseline prices throughout 2023.
When can Genie+ be purchased?
Genie+ service can be purchased as an in-app purchase via the My Disney Experience app beginning at 12:00 am on the date of their visit/use. We’ve simply bought Genie+ at about 6:50 am, shortly before making our first ride reservation–it takes about 30 seconds to buy via My Disney Experience.
Can Genie+ be bought as a ticket add-on?
Walt Disney World eliminated the Genie+ ticket add-on for the duration of this year and 2023, which angered many fans. Despite what many think, this is being done to help fix Genie+ (not make it worse) due to low guest satisfaction scores.
Which attractions are available via the Genie+ service?
Here’s the official Genie+ list of attractions:
- Big Thunder Mountain Railroad
- Buzz Lightyear’s Space Ranger Spin
- Dumbo the Flying Elephant
- Festival of Fantasy Parade
- Haunted Mansion
- “it’s a small world”
- Jungle Cruise
- Mad Tea Party
- Magic Carpets of Aladdin
- Mickey’s PhilharMagic
- Monsters Inc. Laugh Floor
- Peter Pan’s Flight
- Pirates of the Caribbean
- Meet Cinderella and a Visiting Princess at Princess Fairytale Hall
- Meet Mickey and Minnie at Town Square Theater
- Meet Princess Tiana and a Visiting Princess at Princess Fairytale Hall
- Space Mountain
- Splash Mountain
- Goofy’s Barnstormer
- The Many Adventures of Winnie the Pooh
- Tomorrowland Speedway
- Under the Sea ~ Journey of the Little Mermaid
- Disney & Pixar Short Film Festival
- Journey into Imagination with Figment
- Living with the Land
- Frozen Ever After
- Mission Space
- Remy’s Ratatouille Adventure
- Soarin’ Around the World
- Spaceship Earth
- Test Track
- The Seas with Nemo & Friends
- Turtle Talk with Crush
- Alien Swirling Saucers
- Beauty and the Beast: Live on Stage
- Disney Jr. Play & Dance
- For the First Time in Forever: A Frozen Sing-Along Celebration
- Indiana Jones Epic Stunt Spectacular
- Mickey & Minnie’s Runaway Railway
- Millennium Falcon: Smugglers Run
- MuppetVision 3D
- Rock ‘n’ Roller Coaster Starring Aerosmith
- Meet Olaf at Celebrity Spotlight
- Slinky Dog Dash
- Star Tours — The Adventures Continue
- The Twilight Zone Tower of Terror
- Toy Story Mania
- A Celebration of Festival of the Lion King
- Expedition Everest
- Feathered Friends in Flight
- Finding Nemo: The Big Blue and Beyond
- It’s Tough to Be a Bug
- Kali River Rapids
- Kilimanjaro Safaris
- Meet Favorite Disney Pals at Adventurers Outpost
- Na’vi River Journey
- The Animation Experience at Conservation Station
Which Genie+ selections are the “best” ones?
We actually rank the best Genie+ Lightning Lane picks for each park based upon time saved and how quickly return times fill up and run out. This is incredibly helpful for choosing the order to book your ride reservations:
- Magic Kingdom Genie+ Priorities & Lightning Lane Ride Ranks
- Hollywood Studios Genie+ Priorities & Lightning Lane Ride Ranks
- Epcot Genie+ Priorities & Lightning Lane Ride Ranks
- Animal Kingdom Genie+ Priorities & Lightning Lane Ride Ranks
Since popular rides run out of reservations early in the day and there are no re-rides, we’d strongly recommend making your Genie+ Lightning Lane selections in order of those priorities, or risk getting “shut out” of headliner attractions like Slinky Dog Dash, Frozen Ever After, Jungle Cruise, etc.
How important is it to make a Genie+ reservation right at 7 am–will we be penalized for sleeping in?
Guests who book their first Genie+ selection at or around 7 am will be at an advantage, but certainly not an insurmountable one.
It’s okay to sleep in, but we’d recommend booking something before park opening. The “why” of this is explained in You Do NOT Need to Get Up at 7 am for Genie+ at Walt Disney World.
I’m booking right at 7:00:00 am and am STILL not getting immediate return times–what gives?
You’re not alone–there’s fierce competition right at 7 am, resulting in return times going fast for certain popular attractions. Jungle Cruise, Peter Pan’s Flight, Remy’s Ratatouille Adventure, and Frozen Ever After are all among the rides that go quickest.
Far and away the most popular is Slinky Dog Dash, which can fill up in seconds or minutes, depending upon the season. For this attraction and whenever possible, follow our Speed Strategy for Genie+ Selections.
Is refreshing and rebooking ride reservations possible with Genie+ like it was with FastPass+?
Yes, and it is easier as of December 2022 with the introduction of a modify button. As explained in How to Modify Lightning Lane Ride Reservations: A Genie+ Gamechanger!, you can now play the ‘refresh game’ and get better or more convenient return times, and also search for availability at other attractions without losing your existing Lightning lane ride reservation.
Previously, there was no way to modify a Genie+ reservation, so you had to cancel and rebook, which was a tedious process. By the time you got back to the booking screen, what you saw when refreshing was usually gone. Not only that, but cancelling and rebooking reset the clock on the 120 minute rule. With the addition of the modify button, all of that has been fixed.
Is more availability added to Genie+ throughout the day?
If you have trouble loading the app or have an error at 7:00 am (which happens much more than you might think), it can be better to wait ]instead of booking the first Lightning Lane selection you see at 7:03 am (or thereabouts).
There tend to be two refills before 7:30 am, plus others throughout the day, usually shortly after the hour or half-hour. See Ride Reservation Refill Rules at Walt Disney World for more on this added availability throughout the day. This can make it much easier to book Lightning Lanes for the best attractions.
With the introduction of the modify button, searching for ride reservation refills is now easier than ever. Combined, the two strategies can be leveraged to score several more Lightning Lane selections per day.
I’m having trouble visualizing how Genie+ works in the parks, any insight?
For step-by-step single day itinerary using Genie+ and Lightning Lanes, see our series of posts:
- 1-Day at Magic Kingdom with Genie+ and Lightning Lanes
- 1-Day at Disney’s Hollywood Studios with Genie+ and Lightning Lanes
- 1-Day at Epcot with Genie+ and Lightning Lanes
- 1-Day at Animal Kingdom with Genie+ and Lightning Lanes
Like all of this, those sample itineraries might be overwhelming and discouraging. Just keep in mind that a normal touring plan might also be overwhelming and discouraging for first-timers. Walt Disney World is one of the most complicated and convoluted vacation destinations on the planet, and it only becomes “easy” with knowledge and experience.
How many Genie+ attractions can guests book per day?
That’s highly variable, and dependent upon which attractions you choose, their return times, park, and attendance levels. Crowds spiked at Walt Disney World from Presidents’ Day through Spring Break. Summer crowds weren’t as bad as spring, and the Genie+ system worked better for most guests who made their first selections early in the morning and were diligent about booking subsequent selections.
With that said, even on the most crowded days of the year, we have been able to book at least 3 attractions via Genie+. During the off-season, we’ve been able to exceed a dozen Park Hopping between Magic Kingdom and Epcot. With that said, some readers have shared horror stories about only being able to score one or two selections during peak dates.
If you want an idea of how hard using Genie+ is on a 10/10 crowd level day, see My Day Using Genie+ Lightning Lanes in Peak Crowds at Disney’s Hollywood Studios. That’s good reading for anyone visiting Walt Disney World during the busy travel seasons. You can also check out Best Way to Use Genie+ at Disney’s Hollywood Studios for a partial-day approach that’ll avoid a lot of common headaches at Walt Disney World’s most frustrating park.
Individual Lightning Lane Basics
Which attractions are available for Individual Lightning Lane purchase?
Here’s the full list of Walt Disney World’s Individual Lightning Lanes:
- Seven Dwarfs Mine Train at Magic Kingdom
- Guardians of the Galaxy: Cosmic Rewind at EPCOT
- Star Wars: Rise of the Resistance at Disney’s Hollywood Studios
- Avatar Flight of Passage at Animal Kingdom
How much do Individual Lightning Lane attractions cost at Walt Disney World?
Currently, prices start at $12 per attraction and go up to $20 per person depending upon the ride and dates. Star Wars: Rise of the Resistance is usually most expensive at $20.
Throughout the year, prices may be lower on some days and higher on other days.
When can Individual Lightning Lane attractions be booked?
Guests staying at a Walt Disney World resort hotel are able to purchase and schedule the first Individual Lightning Lane attraction at 7 am, ahead of off-site guests, who can to do so when the park opens.
Both Guardians of the Galaxy: Cosmic Rewind and Star Wars: Rise of the Resistance book up fast. If you’re not staying on-site, it’s unlikely you’ll be able to book either of those.
How many Individual Lightning Lane attraction reservations can each guest book per day?
Two, and those reservations must be at different attractions. (In other words, no doing Star Wars: Rise of the Resistance–or anything else–twice.)
Can you choose times for Individual Lightning Lane rides?
Pending availability, you can select your return time slot for Individual Lightning Lane attractions. What we’ve seen so far is that earlier in the day tends to fill up first, and evenings are last to sell out.
Other Common Genie+ and ILL Questions
I’m having a problem with [insert technical difficulty], what am I doing wrong?
It’s probably not a “you problem,” but rather, a “system error.”
Like so much of Walt Disney World technology, the whole Genie system is incredibly glitchy, prone to crashes, downtime, and other assorted errors. About the best technical troubleshooting we can offer is to force close My Disney Experience and reopen the app. That probably won’t fix the issue, but it’s worth trying.
Are there better or worse days for using Genie+ or booking Lightning Lanes at Walt Disney World?
As a general matter, the lower the crowds, the more success you’ll have with Genie+ and Lightning Lanes.
See our 2023 Walt Disney World Crowd Calendar for recommendations when it comes to choosing months, weeks, or specific dates for visiting. If you’ve already chosen your dates but want day-of-week recommendations for each park, see our Best & Worst Days of the Week to Visit Each Park at Walt Disney World.
Can we purchase both Genie+ and Individual Lightning Lane access?
Since there is no overlap between what’s covered by Genie+ and by ILLs, guests may purchase both.
If a guest purchases one Individual Lightning Lane reservation at 7 am, does this interfere or prevent them from making Genie+ selections?
The system allow both to be booked simultaneously, as they work independently of one another, and each have their own cost.
As a practical matter, we’d recommend making your first Individual Lightning Lane reservation at least a couple of hours after park opening so it doesn’t conflict with your first Genie+ selection–or doing rides via standby before crowds build.
You mentioned booking Slinky Dog Dash and Star Wars: Rise of the Resistance right at 7 am…how?
Disney’s Hollywood Studios is home to the most popular Genie+ attraction and the most popular Individual Lightning Lane attraction in all of Walt Disney World. Both of these often book up within seconds of 7 am, which presents a practical problem–how do you book both?
There is no good way for one person to accomplish both beyond trying to do things quickly and hoping for the best. Realistically, you’ll want to have two adults awake at 7 am, with one booking Slinky Dog Dash and the other booking Star Wars: Rise of the Resistance.
Can the same attraction be booked multiple times with the Genie+ service?
No, re-rides are not currently possible.
As with anything, this is subject to change as the system evolves.
How many ride reservations can be made at a time with the Genie+ service?
Guests are able to make one reservation at a time–with the ability to make a subsequent reservation immediately upon tapping into an attraction or pursuant to the 120 minute rule.
What’s the 120 minute rule?
The way Genie+ ride reservations work is that you can book one at a time, and can either make another selection after two hours (120 minutes) or once you tap into your previous Genie+ selection (both tapstiles at attractions that have two)—whichever comes first.
That just barely scratches the surface. For full details, see How the Genie+ 120 Minute Rule Works at Walt Disney World.
In the morning, when does the clock start ticking on the 120 minute rule?
There’s a lot of confusion as to whether the clock starts running at 7 am (or whenever your first ride reservation is made), or at park opening. It does not start until park opening.
To illustrate, let’s say that you make your first Lightning Lane selection at 7:15 am, booking Jungle Cruise with an 1 pm to 2 pm return window, and Magic Kingdom opens for the day at 9:00 am, you can make your next Lightning Lane selection via Genie+ at 11 am. In other words, 120 minutes after 9 am.
Can I hold multiple Genie+ selections simultaneously?
Walt Disney World’s official wording is confusing, but it’s possible to “stack” Genie+ selections. In fact, there are quirks to the system that make it possible to accumulate Lightning Lane reservations via Genie+ later in the day. If you want to leverage this, read our Tips for “Stacking” Genie+ Ride Reservations.
Is it possible to return early or late to Genie+ ride reservations?
You can tap into Lightning Lanes up to 5 minutes early and up to 15 minutes late. These are automatic grace periods, and you do not have to ask a Cast Member for them–tapping in will simply work. (In fact, don’t ask a Cast Member, as they might tell you there is no grace period, which is wrong.) No exceptions are granted beyond that.
Can guests choose return times via Genie+?
This is just like the old paper FastPass system–you receive the earliest available 1-hour return window, with no option to choose later or earlier times.
What if that conflicts with other plans, ADRs, or ride reservations?
Genie+ will not stop you from making overlapping plans, so you need to monitor this yourself and make sure it doesn’t happen.
If a specific attraction’s return time conflicts with your schedule, either select a different attraction with a return time that isn’t problematic, or wait 5-10 minutes until the clock moves forward on return times and eliminates the conflict.
Which parks do you recommend buying Genie+?
Genie+ is most useful at Magic Kingdom due to that park having the highest number of popular attractions with Lightning Lane entrances. It’s second most useful at Disney’s Hollywood Studios, due to the number of headliner rides in that park.
Genie+ is least useful at Epcot and Animal Kingdom due to the low ride counts in each. However, operating hours make it easy to split a Genie+ day between Epcot and Animal Kingdom–we cover that in My Morning in Animal Kingdom Using Genie+ and My Afternoon in Epcot Using Genie+.
How does Genie+ compare to Express Pass at Universal?
Not at all, really. Aside from both being line-skipping services, they are fundamentally different in just about every other material way.
If you’re really curious about how the two stack up and which is better, see Universal’s Express Pass v. Lightning Lanes & Genie+ at Walt Disney World.
How are groups be able to make Genie+ reservations?
Guests have the ability to select family and friends in My Disney Experience during the ride reservation process, and one person can complete the process for everyone. (It should go without saying, but Genie+ needs to be purchased for every single guest who wants to use the service.)
Can only certain guests in my party book certain Genie+ reservations?
It’s incredibly flexible–if half your party wants to do one ride and the other half wants to do another, that’s entirely possible. You select who is riding during the Genie+ selection process.
Can only certain guests within a party choose to purchase Individual Lightning Lane access?
Same process as describing above for selecting/deselecting members of your party to buy ILLs.
Does this system work with MagicBands?
Yes. It also works with the MagicBand+.
With that said, MagicBands are not required. You can use your park tickets or MagicMobile via your phone instead if you don’t have MagicBands.
What about virtual queues?
Both Star Wars: Rise of the Resistance and Remy’s Ratatouille Adventure have ended their virtual queues.
However, Walt Disney World’s newest attraction, Guardians of the Galaxy: Cosmic Rewind at Epcot, just opened and is currently using a virtual queue. See our ride guide: How to Ride Guardians of Galaxy Cosmic Rewind & Virtual Queue Speed Strategy for advice on successfully scoring spots.
When will Walt Disney World be “done” with virtual queues?
Probably not anytime soon.
Our expectation is that the virtual queue for Guardians of the Galaxy: Cosmic Rewind will end during Winter 2023. If the virtual queue isn’t retired in the off-season, it’s entirely possible Cosmic Rewind keeps using a virtual queue until the next headliner opens in Spring 2023. Speaking of which, the space-constrained TRON Lightcycle Run will likely use a virtual queue when it debuts sometime this decade at Magic Kingdom.
What else does Genie+ include at Walt Disney World?
Ride reservations and line-skipping via the Lightning Lane on the aforementioned attractions plus AR filters for photos and guided audio tours of the parks.
Does Genie+ include PhotoPass downloads?
No. It does not include PhotoPass downloads at Walt Disney World–only at Disneyland.
Does Genie+ and/or Individual Lightning Lane attractions work with Park Hopping?
You can reserve attractions after 2 pm in a different park than the one where you started your day and have Disney Park Pass reservations. Park Hopping with Genie+ or Individual Lightning Lane attraction purchases follow all the normal rules of all three (Park Hopping, Genie+ and Lightning Lanes).
What happens if I want to Park Hop but the return time for the attraction I book with Genie+ is before 2 pm?
Genie+ automatically accommodates Park Hopping. If the return time displayed is before 2 pm, the system will automatically modify your reservation window to 2-3 pm if you’re not already in that park.
It’s important to make Genie+ selections for popular attractions (Slinky Dog Dash is the best example) early in the day, so this policy can be helpful.
What has changed with standby lines?
Regular ole walk-up standby lines are still available on all attractions except Guardians of the Galaxy: Cosmic Rewind.
Is there an on-site advantage with Genie+ or Individual Lightning Lanes?
Not with Genie+, but those staying on-site are able to purchase ILLs at 7 am instead of park opening time.
Are other on-site perks possible down the road?
That remains to be seen. Walt Disney World has on-site hotel occupancy targets that are incredibly important metrics. If bookings are low or cancellations continue, expect to see more incentives to stay on-site, including the potential for Genie+ included with select stays.
Can Annual Passholders purchase Genie+ or ILLs?
Annual Passholders may purchase Individual Lightning Lanes or add Genie+ on a per-day basis, just like regular theme park ticket holders.
Demand has been incredibly high for Genie+ in Florida. With fewer eligible attractions, the capacity probably does not exist for a Walt Disney World AP add-on. Don’t expect to see one at any point this year–or probably ever.
Are there Annual Passholder or DVC Member discounts?
Not yet and it’s highly unlikely they’re offered anytime soon.
Will these systems force me to be glued to my phone all day?
Using the Genie systems definitely requires phone use throughout the day–there’s no way around that. However, it could be as little as a couple of minutes every 90 to 120 minutes, or shortly after entering an attraction queue. It won’t be necessary to be constantly on your phone.
With that said, just as before with FastPass+, it’s likely that those guests who refresh the app compulsively and are diligent about making reservations will be at an advantage.
What about guests without smartphones?
They are out of luck.
Guests without My Disney Experience will be unable to use Genie+ and Lightning Lanes, and instead will be stuck with standby.
How does this impact Single Rider or Rider Switch?
Recent changes were made to Rider Switch to better work with this system; those guests use the Lightning Lane entrances for access to attractions that offer rider switch/swap.
What changes have been made to Disability Access Service?
Two new features have debuted with Disability Access Service (DAS): pre-arrival registration and planning via live video chart and a same-day DAS return time self-selection tool. These have now launched–read about them in Guide to Disability Access Service (DAS) at Walt Disney World.
Unfortunately, the ins and outs of DAS are not our area of expertise, so we cannot offer further insight or recommendations for those new tools. What we can say is that we’ve received many reader complaints about this new system, delays, and understaffing. As such, we highly recommend initiating the pre-arrival registration as early as possible before your trip. Go in with the expectation that it’ll take a while to get done, and be patient. This is one of many ways that Walt Disney World is short-staffed right now.
How could this “have been so much worse”?
Several of you caught our “this could have been so much worse” line in the announcement post and questioned how that could possibly be true. For starters, recognizing this requires acknowledging that paid FastPass was an inevitability. Don’t cry because free FastPass is over, smile because it didn’t happen 3 years ago when first planned. 😉
Rumored versions of the paid FastPass replacement were all worse than this, either in terms of cost or policies. The version that was incredibly close to coming to fruition was entirely a la carte. Take a look at the pricing for Premier Access at Disneyland Paris and you’ll see what we mean. Moreover, all of the paid FastPass “pilot programs” at Walt Disney World cost more than this and offered less.
Walt Disney World probably opted for the most confusing option, but it’ll make a lot more sense in practice (or for anyone who has already used MaxPass). We don’t love Genie+ or Lightning Lanes and certainly aren’t trying to “sell” you on them–just pointing out that this is pretty far from the worst case scenario.
Disney said: “We’ve been listening to your feedback — you want planning to be easier, you want more flexibility and you want better tools to help you make the most of your visit — and that’s exactly what Disney Genie is here to do.” Is it really, though?!?
You just read 5,000+ words about this “easier” and “better” tool and there’s a good chance you still have questions. What do you think? 😉
How can we provide feedback to Walt Disney World about Genie+ or Lightning Lanes?
We recommend respectfully expressing your opinions as to how Genie+ or Lightning Lane will impact your vacations or business with Walt Disney World by email [email protected].
This is far superior to complaining in comments, social media, forums, etc. (Although Disney sees all of that, too.) Rather than starting petitions, which are largely ineffectual, share feedback in guest satisfaction surveys, bring it up if you speak with managers or others in park leadership, or even contact Guest Relations.
Keep in mind that even though Genie+ and Lightning Lanes have now launched, this system will continue to evolve in the coming weeks and months. The system arguably debuted before it had been sufficiently tested and adjusted, so that process will play out in real-time for actual guests. In other words, the system will continue to evolve and we will update our recommendations accordingly.
There actually already have been ‘seasonal’ changes, with some Individual Lightning Lane attractions shifted over to Genie+ and parade viewing added in order to help with demand and capacity. We’ll continue to keep you posted, as more changes are likely on the horizon starting that holiday weekend. We’ll also continue updating this FAQ as we learn more and we receive more reader questions.
This should answer most of the questions that readers have been asking about the Genie+ app feature and Lightning Lanes that are coming to Walt Disney World. In some cases, those “answers” are simply our best guesses and speculation, but in a lot of cases that’s the best we can offer. There have been a lot of questions, so if we didn’t address yours, we apologize. Please post in the comments below and we’ll answer more as they’re asked!
Planning a Walt Disney World trip? Learn about hotels on our Walt Disney World Hotels Reviews page. For where to eat, read our Walt Disney World Restaurant Reviews. To save money on tickets or determine which type to buy, read our Tips for Saving Money on Walt Disney World Tickets post. Our What to Pack for Disney Trips post takes a unique look at clever items to take. For what to do and when to do it, our Walt Disney World Ride Guides will help. For comprehensive advice, the best place to start is our Walt Disney World Trip Planning Guide for everything you need to know!
Have any questions we didn’t answer with the above FAQ? Still confused by how Genie+ or Lightning Lanes work? Do you agree or disagree with our assessments? Other thoughts or concerns? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!
“There is no good way for one person to accomplish both beyond trying to do things quickly and hoping for the best. Realistically, you’ll want to have two adults awake at 7 am, with one booking Slinky Dog Dash and the other booking Star Wars: Rise of the Resistance.”
How does this work if you can only book one attraction at a time?
One is Genie+ and the other is ILL. Resort guests can book ILL too at 7. Non resort have to wait until park opening but can book genie at 7
Bought lightning lane this am for $22.00 each for me and my son… only available use all day was a 10:30 am on rock and rollercoaster..nothing else l day. just paid $46.00 to ride RnR
This is a lie. I checked and there were plenty of reservations available on that day
Either that or the user did not know how to use Genie+ and ILL. By the sounds of it, the user bought an ILL thinking it was Genie+ this only buying one ride as opposed to thinking they were getting access to multiple. I’m not surprised, this is confusing for seasoned veterans never mind newcomers/first timers
I reserved my family’s vacation package back in April, when it was a ticket add on. Since the price is changing, are they going to adjust my cost when I arrive in November? Will I automatically have access to genie + on my days. I added it to all 5 days of my tickets.